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Вакансии в Санкт-Петербурге: топ-менеджмент и ключевые специалисты

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Technical Writer

Уровень зарплаты от 120000 RURРегион Санкт-ПетербургТребуемый опыт работы От 3 до 6 лет

ALM Works is a small team of passionate professionals working together to create the best-in-class project management tools. For over 12 years we've been building plugins for Atlassian Jira. Our core product, Structure, is a top-selling app used by over 3000 companies all over the world including NASA, Google, Adobe, Intel, Sony, Disney, Blizzard Entertainment, Ubisoft and Twitter.

In the last few years we have grown a lot both in terms of the product maturity, and the number of customers. It's time to take our content creation and knowledge sharing to the next level.

Through the content you create you will:

  • Help our customers master our products
  • Teach them how to efficiently solve all kinds of challenges
  • Increase user adoption and discovery of the new features

You will work with our support and sales team to analyze the questions users have, and find ways to address them before they are even asked. Together with the UX team you'll improve user experience through better UI messages, built-in wizards, and tutorials. Our marketing team has plenty of tasks to share too.

Responsibilities

  • Improve and maintain product documentation (we use Atlassian Confluence)
  • Identify common use cases and create tutorials for them
  • Help with the training materials and first user experience features
  • Work with the marketing team on blog posts and case studies
  • Find new channels for sharing content
  • Create video scripts and videos (if that's your thing)

Requirements

  • Fluent English
  • Great writing style (we prefer simple language and friendly tone)
  • Passion to deliver a great customer experience and help users
  • Ability to quickly learn the product and business domain
  • Ability to design and structure a large documentation base

Nice to Have

  • Understanding of software development concepts and methodologies (Scrum, Agile, Scaled Agile)
  • Ability to create instructional videos

What We Offer

  • Great team, no hierarchy and full transparency
  • Sense of engagement and opportunity – see the results of your work
  • Continuous collaboration with Support, UX, Marketing and Dev teams
  • Flexible schedule
  • High salary and regular bonuses tied to company performance
  • Premium medical insurance, 100% paid sick leaves.
  • Comfortable office and workplace that has everything you need. You can even have a Mac ;). And, we've got parking, too.

Please provide a few examples of your previous work in the cover letter.

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